Rethink “Change”

Recently I attended a course about Change and Resilience. It’s good that I had a time to rethink of “change”. Change is not the problem, the poor implementation of any change process is the problem that threatens us. Change is not the problem, resistance to change is the problem.

The robertsoncooper (is founded by Sir Cary Cooper and Professor Ivan Robertson) provides i-resilience report for individuals to build resilience skills. The website also provides leadership, management and well-being support resources.

As I didn’t think about “winners/losers” in a change too much, when the presenter talked about it, I kind of questioned myself “Is there always winners/losers in an organisational change?” “Who are the losers? Who are the winners?” “Are the winners are leading the change towards a right direction?”

The presenter drew a diagram which basically shows people’s reactions in a change. Top 10% are champions who are happy to see the change and are keen on making the change. Bottom 10% are traitors who have negative views of almost everything, and those who disagree the change strongly as it’s against their beliefs. A large number of people are not sure. It’s suggested to focus on understanding and influencing the 80% people, rather than on persuading and influencing the bottom 10% people.

I remember the diagram immediately though I can’t say it presents people’s attitudes in the change very correctly. The diagram can be useful for me to reflect on my views and position in a change. For example, I can ask myself

  • “Am I in the top 10% group of people who have insight, foresee the impact of the change, believe in it and are keen on to make the change happen?”
  • “Am I one of the middle 80% group of people who are not sure and wait-and-see?” I think people who are open-minded and keep critical thinking in this group are those people can help the change and influence others.
  • “Am I one of the 10% group of people who are often have a negative view of any change?” “Do I really agree that this change has a good impact?”

2016 review

2016 flies fast. I don’t feel I have achieved as many as I expected in work. However, I learned the complexity of working process. Life isn’t only about work, but about living. I’m glad that at least I have achieved a goal that I was working on for a few years.

* Although I read a lot online nowadays, I still read hard-copy books. This year 3 non-academic books as I can recall.
* Visited 8 new places in the UK and 15 new places abroad.
* Achieved 1 thing that has been on my to-do list for years.

A poem for my 2016 and George Bernard Shaw’s quote for my 2017:

Letting go 
by author unknown (from this website)

To “let go” does not mean to stop caring,
it means I can’t do it for someone else.

To “let go” is not to cut myself off,
it is the realisation I can’t control another.

To “let go” is not to enable,
but to allow learning from natural consequences.

To “let go” is to admit powerlessness,
which means that the outcome is not in my hands.

To “let go” is not to try to change or blame another,
it is to make the most of myself.

To “let go” is not to care for,
but to care about.

To “let go” is not to fix,
but to be supportive.

To “let go” is not to judge,
but to allow another to be a human being.

To “let go” is not to be in the middle, arranging the outcomes,
but to allow others to affect their own destinies,

To “let go” is not to be protective,
but to permit another to face reality.

To “let go” is not to deny,
but to accept.

To “let go” is not to nag, scold, or argue,
but to search out my own shortcomings and to correct them.

To “let go” is not to adjust everything to my desires,
but to take every day as it comes, and to cherish myself in it.

To “let go” is not to criticize and regulate anybody,
but to try to become what I dream I can be.

To “let go” is not to regret the past,
but to grow and live for the future.

To “let go” is to fear less and love more.


Understanding unconscious bias

The university runs a self-study course about unconscious bias. I’m glad that I studied it at the weekend.

For me, the most interesting one is the “hollow mask”. Professor Richard Gregory of the University of Bristol explains how our brains are tricked into seeing an inverted hollow mask as sticking out.

It’s always useful to remind myself:

  • We are all biased.
  • We all have unconscious biases.
  • It is far easier to spot biased behaviours in others than it is seen in ourselves.
  • Egocentric bias means we believe we are fairer than others around us.
  • Unconscious biases affect our ability to make good decisions.
  • Cognitive illusions shows us that even when we understand what we are seeing, the brain still wants us to see what it understands. The illusion persists.


This is a Chinese book that was recommended by my sister. Luckily I found the original English book “Scarcity: why having too little means so much” written by Sendhil Mullainathan and Eldar Shafir in our library.

I immediately enjoyed reading it as there are so many examples I can link to easily. I kind of see why I have made decisions in certain circumstance, and why I feel busy and can’t finish things I planned to do on the day. Although I have applied some good methods to make life smooth and simple, this book explains why sometimes I still go into the trap.

This is a talk from the authors.

On page 174-175, it mentioned a “financial education” class designed by economist Antoinette Schoar and her coauthors. This is a video that presents their work.

Two-day training course of “Leadership”

I always wonder what’s the difference between Leadership and Management? This course helped me to learn it.

What is leadership?

This video explains Leadership through an easy example. To lead is to have the ability to get people to follow. To influence people, we need to do:

  • Start from simple easy movement, which is easy for people to start
  • Be prepare you are alone, people won’t follow
  • Keep doing
  • Keep encouraging
  • Transform

Actually, I quite like Jack Ma’s talk which shows that he is an effective leader.

What is effective leadership and what is effective management?

Leadership and management are not either-or options. They work together as a blended approach. If management is about the procedure, then leadership is about people.

What are leadership styles?

The first approach is to use the Tannenbaum and Schmidt Continuum to see how we can balance between the level of freedom that a manager chooses to give to a team, and the level of authority used by the manager.

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The second approach is to use the Situational leadership model to understand different circumstances. Effective leadership is actually  working from high management towards low management. Trust and Believe people can do will make us spend less time on managing people. (e.g., displayed in the diagram below: S1 -> S2 -> S3 -> S4, sometimes it works another way around S4 -> S3 -> S2 -> S1)

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Understand motivation

Motivation is a drive to satisfaction. It makes people make work forward positively, responsibly, and happily. We can motivate people in many ways, however it all depends on individuals. From Howthorne effect, we can see that more resources do not always make better outcomes and performance.

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So how do we know what motive the person and how can we motivate them? The approach is:

  • Talk to people and find out what’s important for them (their motivators)
  • Open your eyes/ears (try new ways; look opportunities for them)
  • Motivate them using their motivators daily

What are transformational leaders?

Transformational leadership is social skills that get the best of you and people. It creates real, fair, honest interpersonal connections. It creates valuable and positive change in the followers which develop followers into transformational leaders.

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So how can we develop transformational leadership skills? One crucial approach is to develop Emotional Intelligence, which fits in transformational skills well. According to Dr Goleman’s study, we know that it’s important, we can develop our EQ, we can learn it. It brings out the real self.

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Then, we need to learn how we make the team work together. Here is an example of developing plans. It’s not a very good one. And it is not a single direction process. No7, actually linked back to Step 4, 5, 6.

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Understand objectives

Objectives are difference from aims/goals. Objectives are short-term, highly specific and achievable new state of outcome. It’s never “ongoing”!  As a leader, you need to know your team objectives that you are able to governance.

Objectives can bring the team: motivation, focus on reality/priority, and measurable performace/sucess.

I quite like one of the skills the trainer used. When we state an objective, we should define the output like:

“By xxx (specific deadline), I will have + verb-ed (action) + noun (a new state).”

We can use the SMART checklist when we write objectives.

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Deal with tricky cases and conflict 

This is too complicate to discuss here. I have seen many examples, but they were manageable and not exceptional. I was joking with a colleague and said, “The more different-characteristic people you work with, the more you learn.”

A few reminders for myself:

  • It’s a conversation aims to resolve a problem. You don’t solve people’s problems, you offer support and input you can.
  • Always deal with what presents!
  • Don’t mention the individual’s name when bring up a complaint from the person.
  • Bring the issue by saying something like “I notice…”
  • If people ask you a complaint they had, say something like “I will deal with it.”; “I am working on it.”
  • If the person respond silently, you can go back to your expectations for them and say something like “I can suggest… If you notice anything that I can do to support you, tell me.” Then you two need to set a reasonable agreed timescale to resolve it.
  • Divisive conflict needs to be dealt with at the time it happens.
  • Using verbal warning means a formal process starts.

Stress and Resilience

It’s good that I had a chance to learn ‘Resilience’ again.

I learned (1) to aware my thinking (2) keep myself away from me and look at me, and (3) build my own toolkit and apply tool(s) when I need. Today’s session tells me that I haven’t created my handy toolkit yet. I probably have collected some tools and use one or two for a while, for instance, I have been putting ‘exercise at least 30 mins every day’ into practice. I have kept writing grateful notes for a while. However to have a collection of useful tools/methods for myself and open my toolkit to choose what I can use will be important for me.

Here are the tools I collected from today’s session.

Try Mobile Sat Nav Apps

I’ve never been a modish or a technogeek, but I like practical.

I had been annoyed by my TomTom One more and more recently. Considering its disadvantages below plus I have been using it for six years, I decided to replace it.

  • A frozen starting screen (the solution is to connect it to TomTom Home on computer to restart it!)
  • Can’t find signal at the beginning, and I have to drive for a bit distance to retrieve the signal. This is not relevant to my location.
  • The postcode button is disabled without a clue and I am unable to key in an address to find the specific place.
  • No free life-time map updates
  • Small screen
  • Slow notification when I need to know the direction at a Roundabout
  • No much difference between the ‘shortest’ route and the ‘fastest’ route.
  • For people who use it first time, the direction voice guidance is a bit confusion, for instance, ‘keep right’ actually means staying on the same road.

I haven’t decided to buy another GPS navigation device or simply use a mobile phone. I did a bit search online and on my week-journey in Cornwall, I tried two free mobile apps: Here WeGo and GPS Navigation & Maps Sygic as my temporary sat nav tools. Neither is ideal, but for my own purposes, Here WeGo is better and it matches most of my requirements as follows:

  • Free and good review rate
  • Can download the maps and use it offline (So don’t have to have Internet)
  • Map is accurate and easy to read
  • It has turn-by-turn voice guidance, so I don’t need to look at it all the time.
  • The map is easy to follow
  • Not really use a lot of battery
  • Have automatic day/night mode
  • Repeatedly notification when near a Roundabout/junction to change direction (can be too much too!)
  • Speed limit notification
  • Can save collections of the favourite places
  • Can set preferred route (I haven’t worked out how to use this the best. I found if I saved a collection and then I can choose between different routes before Start. However if I key in a postcode directly through Drive, there is no settings for me to choose a preferred route.)

Some disadvantages of Here WeGo:

  • Lose signal quite often, but often it connects again quickly.
  • If I don’t choose a preferred route manually, by default it will guide a shortest one (which could be very narrow country lanes).
  • When I key in a postcode, it changes to the one the system uses.
  • Only one voice is available, or turn off the voice guidance.

Rotating video recording

Recently I used a mobile phone to record a few interesting moments. When I played the recordings, the orientation would not been rotated automatically. Thus as usual, I searched the Google Camera features and found some good tips (e.g., 1, 2) of using Google camera.

Then I found this resource written by Christian Cawley. I have the VLC Media Player. Following the instruction in this article, it works for me as I don’t like to install extra applications to solve a simple problem. However if in the recording, I have turned the camera in two directions , I will need to use a Editor application to edit the video. This is because the Geometry features in VLC Media Player will only allow you to choose one rotation for the who video.

2015 review

It was a sad year though I lived as happy as I can, but deeply in my heart I fear of thinking about it. My beloved grandpa left us. I don’t have grandparents who I can go to visit and listen to their stories any more. Plus, sad things happened on my good friends too. Bye 2015.

* Read 4 non-academic books.
* Visited 4 new places in the UK and 2 new places abroad.
* Did 2 things that have been on my to-do list for years.
* Move my first blog from Blogger to WordPress.

A poem for my 2015 and a poem for my 2016:

Inside Our Dreams
© Jeanne Willis (from this site)
Where do people go to when they die?
Somewhere down below or in the sky?
“I can’t be sure,” said Grandad, but it seems
They simply set up home inside our dreams.”.
Choose To Be Happy
© Marlene Rose (from this site)
Choose to be happy,
Choose to feel great,
Choose not to let things make you irate.
I know that some people are not feeling great,
And I know that some people just know how to hate.
And I wish that all people could be healthy and strong,
And I wish that all people would just get along.
If wands could be waved, and the world would be cured,
I’d wave that big wand, you can be assured.
But I’ll do what I can every day I am here,
And try to remember “the good,” year to year.
And I choose to be happy,
And I choose to feel great,
And I choose not to let things make me irate!

Focusing on the transformative complements

The other day I watched Dr Lissa Rankin’s talk on TEDx. She said the statement below and questioned us how do we think about it?

The caring for your body was the least important part of your health.”

Based on her research and experiences in practice, she brought in the term of “the Whole Health Medicine” (this is her website) and created a wellness model (see a diagram below). It indicates that our health symptoms are often shown on our feelings of our bodies, where we thought we have problems on, however these are the mirrors of our mind and our life surroundings. One of her suggestions is to switch from focusing on battling nuisance symptoms that decrease our quality of life to seeking and enhancing our own transformative complements such as love, pleasure, gratitude and service.


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In Chinese, we often say “境由心转,相由心生“, which means that our perceptions of the world will change with the changes of our mind; whereas our outward appearance mirrors our heart. When I was a kid, to stop me being cheated by strangers, my grandparents told me that if I feel a stranger is not kind and nice though they may smile and try to be friendly, very likely they are not truly kind because their face and behaviors tell. I wouldn’t say this 100% works, but it has its reasons.

Another example is that we all heard something like “the first three minutes of a job interview are the most critical”, or “first impressions are more heavily influenced by nonverbal cues than verbal cues”.  Spontaneously when we present who we are – the best being of ourselves, we are giving people an impressive first impression. However, this spontaneous look is not pretended. It has been molded on our bodies by our mind in every day life. (N.B. here I am not saying we don’t prepare interview and don’t learn the interaction skills)

So we are shaped by our thoughts. It’s all mirrored on our body including our faces, eyes, smile, voice, etc. To care our own health, read Dr Lissa Rankin’s advice and see if it works for you.